![]() We will review eligibility based on your photo, so if you get a Steam key it won't be right away and we'd like to ask you to be patient as we work through the queue. To be eligible to receive the Steamworks version of Civilization:IV you will need to have an active Steam account and provide us with the following information:Ī photo of the physical disc and case accompanied by your email address written on a piece of paper in the photo. find conquests.cfg (configuration file) add this at the top just below Conquests should start on line 2 basically. go to steamapps/common/sid miers civ III/conquests. However we may be able to transfer you to a Steam installation which would remove this requirement and allow you to continue playing.īecause Glu Mobile announced that it would be shutting down servers for several older games using GameSpy Technology (such as the disk based version of Civilization:IV) we have transitioned Civilization:IV from GameSpy to Steamworks. ok i found a fix that works for those of you who can't get the game to start up. It appears that the latest update to Windows has caused an issue with many types of copy protection software, and thus making these games inaccessible currently. Should you have any further questions or concerns, please don't hesitate to contact us again. ![]() In order to provide a good solution for your issue, could you please also provide more details? For example, you could describe which steps lead to the issue and if you receive any error messages.ĭo you, by the way, use the disc version or the Steam version of the game? On the Installation Directory page, run the Civ 5 game. Note: The location may vary for every PC. Navigate to your Civilization game directory location. Press Windows + E keys together and open the File Explorer window. Once I receive the DxDiag and MSinfo files, I'll investigate your issue and update your ticket. To do so, follow the steps given below closely and fix Civ 5 keeps crashing on Windows 10. Alternatively respond to this email with the files attached. Then did a ' system restore ' to the the Windows 7 version prior to our play date. We did the usual tweaks with 'run as compatible mode' and reinstalled the game. We reloaded CIV IV but it no longer loaded. After stopping play, Windows 7 ran an update. Log in to your support ticket and then select the attach file option under the comments box to attach the files to your case. 1 We played CIV IV (Gold Edition) on a Windows 7 computer. On some old laptops with a combination of Intel integrated graphics and a pre-GCN AMD GPU, the game will fail to start in DX11 mode. Crash and BSOD with DX11 fullscreen on laptops. ![]() Intel Core i3 integrated graphics do not support DirectX 11 Mode in Civilization V. In order to further investigate this issue, we will need to see your DXDiag and MSinfo files, please.Ģ) Press the Windows key +'R' on your keyboard > Type dxdiag > Click OK > Click Save all informationģ) Press the Windows key +'R' on your keyboard > Type msinfo32 > Click OK > Select File and then EXPORT and save the file as a text file(*.txt) Not all video cards are capable of running DirectX 10 or 11, even with Windows 7. I will give my best to resolve this issue for you! I'm a big fan of the Civilization series myself. I'm sorry to hear that you experience problems with Civilization IV. Thank you for contacting 2K Customer Support.
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